Frequently.
Asked.
Questions.

All our racks are designed, manufactured and packed at our factory in Nelson, Lancashire. Most of the components and raw materials that are outsourced come from UK suppliers too.

You can find more information about our factory here - http://www.pendle-eng.co.uk/ 

We offer free standard postage to England, Wales and parts of Scotland for orders placed online over £50.00. If there are any exceptions to the postage cost we will contact you before processing the order, certain items such as trailers will incur higher delivery charges. Examples of geographical exceptions include Northern Ireland, Scottish Highlands and Channel Islands.

Orders below £50.00 have a standard delivery cost of £4.95. Similar exceptions apply.

Due to the current strains on UK exporting, we are only able to ship PBR products to UK addresses. We hope to resolve this soon.

We are open for enquiries from 9am until 5pm Monday - Friday.

Outside hours you may leave an answerphone message or email and we will try to get back to you within 24 hours.

On most vehicles registered from 1st August 1998 (S Reg) onwards there should be an identification plate on or near the towbar fixings.

This will give you the weights you require.

For vehicles registered prior to this your vehicle hand book would have this information or you could contact your local towbar fitter.

Yes, they are necessary. When fully loaded wheel support racks can be very heavy therefore the support straps are provided to take some of that weight off the towbar.

The 'Double Socket' and 'Single Socket' refers to the power sockets for caravan or trailer electrics. Due to our 'Behind the Ball' mounting block covering up electrical sockets on the tow bar we supply a bracket to hold the electrical socket off our mounting block. Most vehicles will only have one electrical socket, so in that case one would order the single socket. In the rare case they have 2 sockets on their tow bar one would need the double socket version.

Unfortunately not.

There should be an identification plate on or near the towbar fixings of your vehicle. This will give you the weights you require.

Failing that, your vehicle hand book would have this information or you could contact your local towbar fitter.

When fully loaded, our wheel support racks can be very heavy and our support straps are available to take some of that weight off the towbar.

The 'Double Socket' and 'Single Socket' refers to the power sockets for caravan or trailer electrics. Due to our 'Behind the Ball' mounting block covering up electrical sockets on the tow bar we supply a bracket to hold the electrical socket off our mounting block. Most vehicles will only have one electrical socket, so in that case one would order the single socket. In the rare case they have 2 sockets on their tow bar one would need the double socket version.

Unfortunately not.

We offer two different types of mounting block so our racks can be used with any type of towbar. The appropriate mounting block for you depends on the type of tow bar you have and whether you wish to tow whilst having a rack in place. Order your rack with one of these mounts.

Yes you can, please contact us by phone or email and we will advise you of price and availability.

We can usually supply most parts no matter how large or small.

Yes, providing it is the same type of tow bar.

Unfortunately this item has been discontinued. The older 'Hang On Type' racks are not suitable for use with our current blocks, older wheel support racks may be suitable.

Please contact our sales office if you have any questions.

This type of mounting should not be used if the towbar spacer allowance on your tow bar is less than 50mm.

This will be specified by the tow bar maker.

No you can’t, the sockets between these blocks are different depths.

The securing lugs prevent the arms sinking deep enough to pass the R-clip through the arms.

However, if you have the Wheel Support Rack there are no lugs.

You can either buy a On the Ball Block as the sockets are both 4” apart; or you can convert the rack by purchasing new chassis, mounting block and lighting unit.

You will need an extended neck tow ball to use an ALKO hitch with our behind the ball mounting.

We recommend speaking to your local towbar specialist about this.

There should be an identification plate on or near the towbar fixings of your vehicle. This will give you the weights you require.

Failing that, your vehicle hand book would have this information or you could contact your local towbar fitter.

When fully loaded, our wheel support racks can be very heavy and our support straps are available to take some of that weight off the towbar.

The 'Double Socket' and 'Single Socket' refers to the power sockets for caravan or trailer electrics. Due to our 'Behind the Ball' mounting block covering up electrical sockets on the tow bar we supply a bracket to hold the electrical socket off our mounting block. Most vehicles will only have one electrical socket, so in that case one would order the single socket. In the rare case they have 2 sockets on their tow bar one would need the double socket version.

Unfortunately not.

We offer a limited range of legacy spares for discontinued products, please check our Spares page for availability.

Yes you can, please check out our Spares page.

Unfortunately, previous iterations of our mounting blocks have been discontinued. Older racks are not suitable for use with our current universal mounting block.

Unfortunately not because the sockets between various historic blocks are different depths.

Please use our universal mounting block with our new style arms (which are all painted Pendle Orange).

You will need an extended neck tow ball to use an ALKO hitch with our behind the ball mounting.

We recommend speaking to your local towbar specialist about this.

We now offer a universal mounting block so our racks can be used with any type of towbar. The application of your mounting block for you depends on the type of tow bar you have and whether you wish to tow whilst having a rack in place. Your two options are:

1. Ball Mounting

Will fit: Swan neck, detachable and standard 2 bolt flange tow bars.

Our universal mounting block fits around the tow ball and consists of two parts which are bolted securely together – the first part contains the sockets which the bike rack arms fit into and the second part is a back plate so the two components sandwich around the tow ball. Both parts are moulded inside to the shape of a tow ball to give a perfectly sturdy, secure fit. Due to the way this fits around the ball you will be unable to tow when the mounting is in place.

2. Behind-the-ball Mounting

Will fit: Standard 2 bolt flange tow bars only.

Our universal mounting block fits securely between the tow ball and towing bracket of standard 2 bolt flange tow bars. Ideal for people wanting to tow while carrying their bikes. Please read individual rack descriptions, as not all racks are suitable for towing. When towing with a Pendle Bike Rack we advise that a maximum of two bikes are carried and that individuals check their towing set-up and turning circles with the rack and bikes fitted, before setting off on their journey.

We offer a limited range of legacy spares for discontinued products, please check our Spares page for availability.

Yes you can, please check out our Spares page.

Unfortunately, previous iterations of our mounting blocks have been discontinued. Older racks are not suitable for use with our current universal mounting block.

Unfortunately not because the sockets between various historic blocks are different depths.

Please use our universal mounting block with our new style arms (which are all painted Pendle Orange).

You will need an extended neck tow ball to use an ALKO hitch with our behind the ball mounting.

We recommend speaking to your local towbar specialist about this.

Currently, we 'officially' supply a 6 bike and a 12 bike trailer, but if you do require a lower quantity then we can adjust this accordingly by providing less bike supports - the price will be reduced in correspondance to the number of bikes.