Frequently.
Asked.
Questions.

Are Pendle racks made in the UK?

All our racks are designed, manufactured and packed at our factory in Nelson, Lancashire. Most of the components and raw materials that are outsourced come from UK suppliers too.

You can find more information about our factory here - http://www.pendle-eng.co.uk/

How much do you charge for postage?

We are currently offering free standard postage to England, Wales and parts of Scotland for the majority of products on our site. If there are any exceptions to the postage cost we will contact you before processing the order, certain items such as trailers will incur higher delivery charges.

If you live outside the UK you may order via our website, but there will be extra carriage costs. We will contact you with an estimate before processing the order. Alternatively you can order by phone (this will also incur a delivery charge).

I have an old rack that I purchased some years ago, can I still buy spare parts?

Yes you can, please contact us by phone or email and we will advise you of price and availability.

We can usually supply most parts no matter how large or small

What are your office hours?

We are open for enquiries from 9am until 5pm Monday - Thursday and 9am until 2pm on Fridays.

Outside hours you may leave an answerphone message or email and we will try to get back to you within 24 hours.

Do you have a showroom available to visit?

We do not currently have an 'official' showroom, but this is something we are working towards in the very near future.

However, if you would like to come and see one of our bike racks or trailers we would be more than happy to get whatever you need prepared for your visit! Just give us a call and let us know when you're thinking of coming so we can ensure that you get the most from your visit.

Are your trailers approved?

Our trailers are Type Approved.

Are Pendle Bike Racks made in the UK?

All our racks are designed, manufactured and packed at our factory in Nelson, Lancashire. Most of the components and raw materials that are outsourced come from UK suppliers too.

You can find more information about our factory here - Pendle Engineering

How much do you charge for postage?

Our standard shipping rate depends on the weight of your order:

Up to 2kg: £4.99

Over 2kg: £9.99

If there are any exceptions to these rates we will contact you before processing the order, certain items such as trailers will incur higher delivery charges. Examples of geographical exceptions include Northern Ireland, Scottish Highlands and Channel Islands.

Due to the current strains on UK exporting, we are only able to ship PBR products to UK addresses. We hope to resolve this soon.

Do you have a showroom available to visit?

​​​​​​ You are absolutely welcome to come and visit. Please get in touch to arrange an appointment via help@pbr.co.uk and we'll look forward to seeing you!

How do I find out what my tow bars noseweight is?

There should be an identification plate on or near the towbar fixings of your vehicle. This will give you the weights you require.

Failing that, your vehicle handbook would have this information or you could contact your local towbar fitter.

What is the "strap back kit" for?

When fully loaded, our wheel support racks can be very heavy and our support straps are available to take some of that weight off the towbar and reduce bouncing in the poles.

What is the difference between a 'Double Socket' and a 'Single Socket'?

The 'Double Socket' and 'Single Socket' refers to the power sockets for caravan or trailer electrics. Due to our 'Behind the Ball' mounting block covering up electrical sockets on the tow bar we supply a bracket to hold the electrical socket off our mounting block.

Most vehicles will only have one electrical socket, so in that case one would order the single socket. In the rare case they have 2 sockets on their tow bar one would need the double socket version.

I have a swanneck/detachable tow bar, can I still tow whilst using one of your tow bar carriers?

Unfortunately not, as our Universal Mounting Block would be clamped onto the ball itself.

Which mounting do I need?

We now offer a universal mounting block so our racks can be used with any type of towbar. The application of your mounting block for you depends on the type of tow bar you have and whether you wish to tow whilst having a rack in place. Your two options are:

1. Ball Mounting

Will fit: Swan neck, detachable and standard 2 bolt flange tow bars.

Our universal mounting block fits around the tow ball and consists of two parts which are bolted securely together – the first part contains the sockets which the bike rack arms fit into and the second part is a back plate so the two components sandwich around the tow ball. Both parts are moulded inside to the shape of a tow ball to give a perfectly sturdy, secure fit. Due to the way this fits around the ball you will be unable to tow when the mounting is in place.

2. Behind-the-ball Mounting

Will fit: Standard 2 bolt flange tow bars only.

Our universal mounting block fits securely between the tow ball and towing bracket of standard 2 bolt flange tow bars. Ideal for people wanting to tow while carrying their bikes. Please read individual rack descriptions, as not all racks are suitable for towing. When towing with a Pendle Bike Rack we advise that a maximum of two bikes are carried and that individuals check their towing set-up and turning circles with the rack and bikes fitted, before setting off on their journey.

I have an old rack that I purchased some years ago, can I still buy spare parts?

We offer a limited range of legacy spares for discontinued products, please check our Spares page for availability.

Can I purchase another mounting block for a second vehicle?

Yes you can, please check out our Spares page.

My mounting block is not shown on your website, can I still buy one?

Unfortunately, previous iterations of our mounting blocks have been discontinued. Older racks are not suitable for use with our current universal mounting block.

Can I put my old Pendle Bike Racks arms into the new Universal Mounting Block?

Unfortunately not because the sockets between various historic blocks are different depths.

Please use our universal mounting block with our new style arms (which are all painted Pendle Orange).

Does your behind the ball mounting block work with an ALKO hitch

You will need an extended neck tow ball to use an ALKO hitch with our behind the ball mounting.

We recommend speaking to your local towbar specialist about this.